Support tickets
Availability: Sandbox / Gateway MOCK is live.
Primary use: warehouse fulfillment (packages, returns, shipments, VAS, billing). Path:/v1/support/tickets.
| Method | Path | Purpose |
|---|---|---|
| POST | /v1/support/tickets | Create Support Ticket |
| GET | /v1/support/tickets | List Support Tickets |
| GET | /v1/support/tickets/{ticket_id} | Get Support Ticket |
| POST | /v1/support/tickets/{ticket_id}/messages | Add Ticket Message |
IDs: tkt_* · msg_*. Prefer related_resource (PACKAGE / RETURN / SHIPMENT / …). Default status WAITING_FOR_HIOBUY. Closed → TICKET_NOT_REPLYABLE.
Get Support
Need integration help? Contact Developer Support at support@hiobuy.com · Response within 1–2 business days